InspektoBack to Home

Terms of Service

Effective Date: August 2, 2026

Last Updated: August 16, 2026

Introduction

These Terms of Service (the "Terms") govern your access to and use of the websites, web dashboard, mobile applications, and related services (collectively, the "Service") operated by Inspekto AI Inc. ("Inspekto," "we," "us," or "our"), an Alberta corporation (Corporation Number: 2027839030). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree to these Terms, do not use the Service.

1. The Service

Inspekto provides software tools that help inspection professionals and teams create, organize, and manage inspection reports. The Service includes, among other features, report templates, upload and storage of inspection media (photos, audio, video, and files), automated analysis of inspection media using artificial intelligence, voice transcription, and generation of draft inspection reports formatted to common industry conventions.

We may add, modify, or discontinue features of the Service at any time. Where a change materially reduces the core functionality of a paid plan, we will use reasonable efforts to notify you in advance.

2. Eligibility and Accounts

2.1 Eligibility

The Service is intended for business and professional use. You must be at least 18 years of age and capable of forming a binding contract to use the Service. The Service is not directed to children under 13, and they may not use it.

2.2 Account Registration and Security

You must provide accurate and complete information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us immediately at diogo.guaitolini@inspekto.ca if you suspect unauthorized access to your account. We are not liable for losses arising from unauthorized use of your account that results from your failure to safeguard your credentials.

2.3 Team and Organization Accounts

If your account is created or managed under an organization's plan, the organization's administrator may be able to access, manage, and control the account and its content. You are responsible for the acts and omissions of all users who access the Service under your organization's account.

3. Plans, Payments, and Billing

3.1 Plans and Allowances

The Service is offered under free and paid plans, each with a monthly usage allowance (such as a monthly allowance of attachments processed by the Service's AI features). Attachments count against the allowance each time they are processed by an AI feature, so the same attachment may count against the allowance more than once if it is processed again. On eligible paid plans, usage beyond the monthly allowance continues and is charged at a metered per-attachment overage rate disclosed on our website, billed in arrears, and may be subject to an overage cap; on the free plan, AI features stop when the allowance is exhausted. Storage of uploaded media is subject to reasonable fair-use limits, and we may apply reasonable rate limits and usage safeguards to protect the integrity of the Service. Plan features, allowances, and prices are described on our website and may change from time to time. Unused allowances do not roll over unless we expressly state otherwise.

3.2 Payment Processing

Payments are processed by our third-party payment processor, Stripe. By providing payment information, you authorize us and Stripe to charge the applicable fees to your payment method. You are responsible for keeping your payment information current. All fees are stated exclusive of applicable taxes (including GST/HST or sales taxes), which you are responsible for paying.

3.3 Subscriptions and Renewal

Paid subscriptions renew automatically at the end of each billing period unless cancelled before renewal. You may cancel at any time through your account settings or by contacting us; cancellation takes effect at the end of the current billing period, and you will retain access to paid features until then.

3.4 Refunds

Except where required by applicable law, all fees are non-refundable, including for partial billing periods or unused allowances. If we terminate your account without cause, we will refund the prorated unused portion of any prepaid fees.

3.5 Price Changes

We may change our prices with at least 30 days' notice. Price changes take effect at your next renewal. If you do not agree to a price change, you may cancel before it takes effect.

3.6 Late or Failed Payments

If a payment fails or is overdue, we may suspend or downgrade your access to paid features until payment is received.

4. Your Content

4.1 Ownership

You retain all rights to the content you upload to or create with the Service, including photos, audio, video, files, notes, and the inspection reports generated from them ("Customer Content"). These Terms do not transfer ownership of Customer Content to us.

4.2 Licence to Us

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, reproduce, process, analyze, and display Customer Content solely as necessary to provide, maintain, secure, and improve the Service, including processing by the third-party service providers we use to operate the Service (such as cloud hosting, storage, and AI model providers). We do not sell Customer Content or use it for advertising.

4.3 Your Responsibilities

You are solely responsible for Customer Content and represent that you have all rights, consents, and permissions necessary to upload and process it, including any consents required from individuals appearing in photos, audio, or video, and any authorizations required from site owners or your clients. You must not upload content that is unlawful, infringes third-party rights, or contains information you are not authorized to disclose.

4.4 Backups and Export

While we take reasonable measures to protect Customer Content, the Service is not a substitute for your own record-keeping obligations. You are responsible for exporting and retaining copies of reports and records you are required to keep under applicable laws, regulations, codes, or contracts.

5. AI-Generated Output and Professional Responsibility

The Service uses artificial intelligence to analyze inspection media, transcribe audio, and generate draft reports ("Output"). You acknowledge and agree that:

  • Output is a draft, not a conclusion. AI-generated analysis and reports are produced by probabilistic technology and may contain errors, omissions, misidentifications, or inaccuracies, including with respect to defects, measurements, equipment identification, and severity assessments.
  • You must review and verify all Output. A qualified professional must review, verify, correct, and approve every report before it is relied upon, submitted to a client or regulator, or used to make any decision. You are solely responsible for the final content of any report you issue.
  • The Service is a documentation tool, not a professional service. Inspekto does not perform inspections and does not provide engineering, inspection, safety, regulatory, or other professional advice. Output does not constitute a certification, engineering assessment, or determination of fitness for service of any asset or equipment.
  • Compliance formatting is not compliance. While the Service can format reports to reflect common industry conventions and standards (such as API 570, API 510, and API 653 report formats), you remain solely responsible for ensuring that your inspections, reports, certifications, and record-keeping comply with all applicable laws, regulations, codes, standards, and contractual requirements.
  • Safety-critical decisions are yours. You must not rely on Output as the sole basis for any decision affecting the safety of persons, property, or the environment, including decisions about the integrity, repair, or continued operation of equipment or assets.

We are not liable for any loss, damage, injury, or regulatory consequence arising from reliance on unverified Output or from your failure to have Output reviewed and approved by a qualified professional.

6. Acceptable Use

You agree not to, and not to permit others to:

  • Use the Service in violation of any applicable law or regulation, or for any fraudulent or deceptive purpose, including fabricating or falsifying inspection records;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, or underlying components of the Service, except to the extent such restriction is prohibited by law;
  • Access the Service to build a competing product or service, or copy its features or user interface;
  • Resell, sublicense, rent, lease, or provide the Service to third parties as a service bureau without our written consent;
  • Circumvent or attempt to circumvent usage limits, allowances, or security measures, or probe, scan, or test the vulnerability of the Service without authorization;
  • Use automated means (including scrapers or bots) to access the Service other than through interfaces we provide;
  • Upload malicious code or content, interfere with the operation of the Service, or impose an unreasonable load on our infrastructure;
  • Share account credentials or use another user's account without authorization.

We may investigate suspected violations and may suspend or terminate accounts that violate this section.

7. Intellectual Property

The Service, including its software, models, templates, design, text, graphics, logos, and all related intellectual property rights, is owned by Inspekto AI Inc. or its licensors and is protected by intellectual property laws. Except for the limited right to use the Service in accordance with these Terms, no rights in the Service are granted to you. The "Inspekto" name and logo are trademarks of Inspekto AI Inc., and you may not use them without our prior written consent.

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

8. Third-Party Services

The Service depends on third-party providers, including Stripe (payment processing), Supabase (authentication, database, and storage), cloud hosting providers, email delivery providers, and third-party AI model providers used to analyze media and generate Output. Your use of third-party services may be subject to their own terms and policies. We are not responsible for third-party services, and temporary unavailability of a third-party provider may affect the availability of the Service.

9. Privacy

Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms. By using the Service, you consent to the collection and use of information as described there.

10. Term, Suspension, and Termination

10.1 Term

These Terms apply from the moment you first use the Service and continue until your account is closed and your use of the Service ceases.

10.2 Termination by You

You may stop using the Service and close your account at any time through your account settings or by contacting us. If you are the sole owner of an organization that still has other members, you may first need to transfer ownership of that organization, remove its other members, or delete it before your account can be deleted.

10.3 Suspension and Termination by Us

We may suspend or terminate your access to the Service, with or without notice, if you materially breach these Terms, if your use poses a security risk or legal exposure to us or others, if required by law, or if your account has been inactive on a free plan for an extended period. Where practicable, we will notify you and give you an opportunity to cure the issue before termination.

10.4 Effect of Termination

Upon termination, your right to use the Service ends. For a reasonable period following termination (except termination for material breach), we will make reasonable efforts to allow you to export your Customer Content, after which we may delete it in accordance with our data retention practices. Sections of these Terms that by their nature should survive termination (including Sections 4.2, 5, 7, 11, 12, 13, and 14) will survive.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR COMPLIANT WITH ANY LAW, REGULATION, CODE, OR STANDARD, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE WITHOUT INTERRUPTION. ANY MARKETING STATEMENTS REGARDING ACCURACY OR TIME SAVINGS ARE ILLUSTRATIVE ESTIMATES AND DO NOT CONSTITUTE A WARRANTY OR GUARANTEE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL INSPEKTO AI INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR: (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; OR (C) ANY DAMAGES ARISING FROM RELIANCE ON OUTPUT, FAILURE TO VERIFY OUTPUT, OR NON-COMPLIANCE OF ANY REPORT WITH APPLICABLE REQUIREMENTS — IN EACH CASE HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the fullest extent permitted by law. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Inspekto AI Inc. and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Content, including any claim that it infringes or misappropriates third-party rights or was uploaded without required consents; (b) your use of the Service or Output, including any report you issue or rely upon; (c) your breach of these Terms or violation of applicable law; or (d) any dispute between you and your clients, employers, or other third parties relating to your inspection work.

14. Governing Law and Disputes

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before commencing any formal proceeding, you agree to first contact us at diogo.guaitolini@inspekto.ca and attempt in good faith to resolve the dispute informally for at least 30 days. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts located in Calgary, Alberta, and you and we each irrevocably attorn to the jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction, or limits any non-waivable consumer rights you may have under the laws of your place of residence.

To the extent permitted by law, any claim arising out of or relating to the Service must be brought within one (1) year after the cause of action arises, and each party waives any right to a jury trial and agrees that disputes will be resolved on an individual basis, not as a plaintiff or class member in any class or representative proceeding.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service, business practices, or legal requirements. We will post the updated Terms with a new "Effective Date" and, for material changes, notify you by email or a prominent notice on our website or in the Service at least 30 days before they take effect where practicable. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription.

16. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and any order or plan details you accept, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements on that subject.
  • Severability: If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in full force.
  • Waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.
  • Force Majeure: We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, internet or utility failures, or acts of government.
  • No Third-Party Beneficiaries: These Terms do not create rights in favour of any third party.
  • Export and Sanctions: You may not use the Service in violation of applicable export control or sanctions laws.

17. Contact Information

If you have questions about these Terms, please contact us:

Inspekto AI Inc.

Corporation Number: 2027839030

Address: Apt 508, 1110 11th Street SW, Calgary, AB, Canada

Email: diogo.guaitolini@inspekto.ca